Secret Fresh Refund and Return FAQs

 

Qns.) WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED / I RECEIVED THE WRONG ITEM?

aNS.) Be sure not to remove any tags from the item and do not dispose its original packaging. Contact us through our email address secretfreshinfo@gmail.com or phone number +63(2) 570 9815 and let the representative know the details of your package.

 

QNS.) HOW DO I RETURN MY ORDER?

ANS.) Your online order can be returned within 30 days of the purchase. For returns, be sure to follow these instructions:

  • Contact us through our email address secretfreshinfo@gmail.com or phone number +63(2) 570 9815.
  • Provide our representative with the details of your package and reason for your returns.
  • Our representative may ask you to send a photo of the delivered package to our email address for verification purposes.
  • You may return the package by having it delivered to G/F Ronac Art Center, Ortigas Ave., Greenhills, or you may drop it off at our store located at G/F Ronac Art Center, Ortigas Ave., Greenhills.
  • If you are having it delivered, be sure to take note of the tracking number and inform our representative about the delivery details.

 

QNS.) WHAT ARE THE CONDITIONS FOR RETURNING MY PRODUCTS?

Your online order can be returned within 30 days of the purchase.

In order for a product to be accepted as a return, the following must be met:

  • The product must be unused/unworn.
  • The product must be in its original state and packaging with the original tags attached.
  • Apparel must have the original packaging and original tags attached.
  • Footwear must be in the original shoe box with original tags attached.

 

QNS.) CAN I GET A REFUND/ WHEN CAN I GET MY REFUND?

ANS.) Yes, you may get a refund. Refunds are only processed once your return has been inspected by our quality assurance team and has met the conditions of our returns policy.

Once the return has been approved, your refund will be processed within 2 weeks to your payment service provider (example PayMaya).

 

For Cash on Delivery transactions, you will need to provide our representative with your bank account details. Once the necessary details have been given, you will be informed of when the refund will be processed. You may also get a refund in-store if you do the return in our store.

 

 

QNS.) IF I AVAIL FOR A REFUND, WILL I BE REFUNDED FOR MY DELIVERY COST WHEN I RETURN MY ORDER?

ANS.) The price of the ordered product returned to us will be refunded except for the delivery fee.